Crate And Barrell Order Status Quo

July 8, 2024, 11:12 am

Crate and Barrel strikes the perfect balance between contemporary stying, fair prices and quality. 2 stars go to the staff and products for my furniture purchases ( it could be 5, without Estelle Mirror episode). I wish I saw their HORRENDOUS reviews before I made this purchase! They answered all my questions about the furniture and I ended up buying a sofa and a number of kitchen and home items. The designs are superb, timely, and the staff is friendly and full of personality. I did not proceed to have another replacement as I was frustrated with the service and did not want to waste additional time to wait around for what would seem to be a never-ending issue. Sometimes I do in store pick up.

Crate And Barrell Order Status Report

I was told - no problem. Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. The workers are helpful and friendly. Oh and the icing on the cake. We will never buy another thing from Crate and Barrel. Wonderful piece and very sturdy. 2) Merchandising of stores & store planning cleverly executed.

Check out the map below of Crate and Barrel's warehouse locations to see what category you fall under for delivery prices: If the item you are buying is in-stock online or at your nearest Crate and Barrel store, expect your delivery in 7-14 business days. This C&B has provided a level of customer service that I never knew existed. The only solution it's to wait another 2 weeks to be delivered. I got a replacement and about 9 months later a loud pop, and the table cracked again.

Crate And Barrel Order Lookup

Another reason to love this store! Waited over an hour each time and no one ever picked up. Crate and Barrel now has contact-free curbside pickup available at select store locations. Well, I'd hate to be someone who didn't order a custom piece. I walked into this store looking for a new bed and couch. Needless to say we will be canceling our order and purchasing items elsewhere.

That's what we get for over $3, 000. BE AWARE AND BE VERY CAREFUL. They won't even pick it back up. I am a *very* satisfied customer. I am so disappointed. On Dec 16th I ordered two packages online to be delivered to two addresses in different states. I have the email from Dec 10 when I ordered that shipping was mid Dec and she said it was always schedule for mid Jan!! Crate and Barrel does have shipping and delivery options to get your purchase home quickly. My regular sales associate (Carol) was tied up so they assigned us to a young woman that had no clue what was going on. It is a well-known multinational business with more than 100 outlets throughout Canada and America and 7, 500 active workers. This rating is based on the human interactions I have had with this store in the last few years. Good job done by all at Crate & Barrel, including the 3 men that delivered the new table and picked up the broken one! She has handled their end and mine!

Crate And Barrel Canada Order Status

I Always wait for Theo to purchase furniture. The driver didn't even attempt to delivery the table top - he told us not to take the table without the base. You have an option to leave a number. Chris was not available, so I spoke with a customer service representative who put the sale under Chris' name. Crystal is in charge and her attitude is a disgrace. We purchased a beautiful wood block table that cracked, due to the dry climate in Denver. Chairs now made of man made materials NOT REAL LEATHER AND RAISED THE PRICE. This was at the Yorkdale Store, avoid at all costs if you want to avoid bad service. Shop sectional sofas, ottomans, media consoles, accent tables and daybeds.

I received no email confirmation of the order, which puzzled me. Once your order is good to go, send your Bungii Driver to bring it to you. The sales person told us that we'd be called 2 days prior to "schedule the delivery". Fantastic customer service! I sat on every sofa but didn't have any success. Most stores, when they don't carry stock (as this one does not carry ANYTHING furniture related in stock; lamps, carpets, tables, chairs, sofas, dining, etc... ) have EXCELLENT delivery information and go the extra distance to keep you up to date on your order. Fast forward a couple days and I call to place my order. Search your computer for the XML file. Called and called and waited and spoke to many people. Amber, Alex, and Susan were wonderful! My salesman Mike Dion in furniture was very patient and helpful because I'm very tall and furniture buying can be difficult. Go buy your furniture someplace else. I worked with Mark in the furniture department and he helped me score a floor sample bed for half the listed price.

Crate And Barrel Check Order Status

Any cancellations after 72-hours of order placing result in no refund. We'll see you at the destination! Not bad considering the quality. He did not have my friend sign anything or even make a phone call to tell her when they could send a new table top. I took a day off from work to wait for this delivery.

I will throw it away when I am done using it. So far I have not been given an explanation or anything. Only buy furniture if you are willing to wait upwards of 4 months to get your items. After no response in 4 days and several e mails plus a call to corp. they offered 70%. When we called Crate & Barrel, we were told that the couch could not be returned, that it was our responsibility, and they instructed the drivers to just leave it in the building's driveway.

Crate And Barrell Order Status

We are closely monitoring our credit reports, but are gravely concerned about Crate & Barrel's personal information collection system. You are much better ordering anything you want on-line as trying to order furniture in the store is a never-ending hassle. Outdoor Furniture - wrong size. When she told me it could take three to six weeks to manufacture another leg (in the event the original couldn't be found), I requested a discount.

Select the formats from the file to import, along with any target graphics, or source graphics to include. The chairs had NO FLOOR PROTECTORS!!! I bought them, when there was sale and it the seller assured me that I would have the chance to change the items, if there were any problems. This C&B has provided a level of customer service...

After 8 weeks of placing my order online for two of these chairs was informed after calling customer service that chairs were delayed one month. Everyone else had the same experience. He identified himself as the manager and I started the whole story again. That is the most ridiculous way of operating a (primarily) ordering business I have ever encountered. I typically shop at high end retailers because I enjoy the level of service you receive. Find out if Bungii is available in your area. The pillows rang up at $34.

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